Time at Vietnam (UTC+07:00) 11:59:58 AM, Wednesday, 16 September 2026
support@govietnamvisa.com
+84.903278853

My trip was cancelled

Question: My trip was cancelled


Tuesday, Jun 27, 2017 - 12:45 AM My trip was cancelled, I contacted the customer care immediatly. Can I get a refund?

Asked by Mario de la Fuente


Answer:

Other questions

  • Fastest processing in Vietnam, less than 15 minutes
  • Over 500,000 successful applications from US, Canada, Australia,...
  • Over 20 years’ experience with a close relationship with the Immigration Department
  • 24/7 instant support by phone & chat — email replies within 2 hours
  • Simple procedure with a secure online payment gateway
Apply now!

Contact us

Alternatively, and this is my preference, they can buy online an “approval letter” (from a private agency such as govietnamvisacom, which offers a very efficient service) that takes about 3 weeks to process for FUll Package visa in Covid. It's the easiest way to come back Vietnam in 2021
John Henry
United States
Hi Team, Mrs Karen has landed safely in HCM and I sending this email as great appreciation for the effort your team has provided for pushing the visa approval letter through in such a short notice, making this trip possible. Thank you so much! Stephanie
Stephanie
Russia
Visa: I arranged my letter through govietnamvisa.com which was very efficient, affordable and quick. For me the best way to get a Vietnam visa letter
Celine
Australia
Truthfully, it’s hard to tell the difference between real companies and the fake ones. That’s why we created this post and want to share a real and reliable site we trust and recommend: govietnamvisa.com.
Rev Emmanuel
Canada
Had an emergency visa issue at the airport. Great support from Jasmine who helped resolve the issue within 30mins. All done through WhatsApp and super efficient
Martina Wallace
Ireland
I was in Vancouver Canada and checked in after I had flown from Atlanta, Georgia. I did not realize I needed a Visa for entry into vietnam. The lady at the counter gave me their.com address. Once I got to there website there was a number I called it and spoke with Jasmine. She was able to get everything done that I needed within 1 hour. The lady at EVA counter told me I would probably miss my flight but they would get me another flight going out. Again, Jasmine was able to get everything done an hour or less. I was able to get on my flight I'm very grateful! (-:
Alan Cherry
United States
I applied online on this site and I immediately recieved an email to attach my required documents. From this website I clicked on watts app and Alex helped me immediately. He is very professional and helpful. Within 4 days He sent me evisas for vietnam without any hassle. I recommend him and this website 💯. It is reliable 👍
Maria Cordina
Malta
This organisation talked me out of applying and advised me to wait until the morning, as I had already applied for an evisa, but the weekend was coming up and I was leaving on the Sunday. Sure enough in the morning my evisa had been accepted. They could have taken my money and provided me with a 3 hour visa, but they didn’t, they gave me great and informed advice. I would highly recommend them to travellers.
Joy Hall
Australia
They answered immediately and made us feel confident we weren’t going to miss our flight. They made the process so easy and had our visas in 20 minutes. Highly recommend.
Manda Maley
United States
Extremely impressed with their service. They delivered my last-minute urgent visa exactly as promised, right on time, with unbelievable customer support by Jasmine throughout. Truly happy with Govietnamvisa
Murali Krishna
India
We were at the Bangkok airport with 2 hours before our flight when we found out that we needed visa to enter Vietnam. Linda was amazing. She made it possible for us to catch the flight. The staff at Airasia counter were also amazing. They held the plane for us while we ran to the gate.
Nicki
United States
There is nothing like the stress of needing an urgent visa unexpectedly.. but with govietvisa whilst my heart rate was still pumping I knew I was in good hands. Clear, concise communication, timelines and a genuine offer of support. It really takes the worry away having a team you can rely upon.
Douglas
Australia
Great service from the staff named Linda at Govietnamvisa.com. Required a visa in a day which was supplied. Very good follow up service with messages and email from Linda. If I need i will use your service again
Mark Sargant
Thailand
I was checking into my flight to Hanoi when I realized there was a mistake on my Visa for entry. The airline would not let me board and I instantly went looking for a Visa service who could help me ASAP. I found Govietnamvisa.com . They issued my new visa and sent documentation to board my flight . Their communication was absolutely amazing. Thanks to Sophia and Govietnamvisa team. I would highly recommend.
Jason H
United States
Govietnamvisa was spectacular! Their staff - Jasmine spoke very clearly and well with instructions about how to process an urgent visa to enter into Vietnam. Jasmine replied to my messages and calls immediately. Govietnam processed my approval letter within 2 hours. Highly recommend the services!!
Jay Wong
Hong Kong
Really fast service, due to a change in my flight I had to get a visa in less than 24 hours and Govietnamvisa team especially Steve was super helpful and made my stressful situation a lot less stressful. They arranged a letter so I could board my flight and then when I arrived in Hanoi and representative met me before immigration with a sign saying my name. From there he and his colleague finished the process and it was very fast. Would recommend!
Kenny
Ireland
I had 5 days to get my visa but due to the Lunar New Year, the offices were closed, I had to go for the express visa but everything was very smooth at the airport. Thanks GoVietnamVisa for your service!
Limar Golish
Taiwan
I used Govietnamvisa.com for an urgent Vietnam visa, and the experience was very smooth. Staff was very responsive and patient, explained each step clearly, and assisted me at the airport upon arrival. The visa process was handled professionally, and everything went as promised. Thank you GoVietnamVisa, for your support and assistance. I appreciate your help and would recommend this service to others who need urgent visa support.
Pengethan
Mexico
It was midnight in South Africa and my client was at the check in counter and had a problem with the visa he did online himself - Steve from GoVietnamvisa assisted me instantly and with urgency and my client managed to make his flight. It was such a relief and the speed and ease of working with Steve was amazing
Sharon Jammine
South Africa
We realized that our Mom visa expired the last mins. We tried to obtain the urgent visa but somehow the paperwork was only being processed which can't be accepted by any agents from EVA. I just took my chance and made a random calls and that was when I run into Jasmine from GoVietnamvisa. She provided us a great help and support . She was really patient and professional guiding me through all the necessary need. With her great support, we managed to obtain the paperwork to board the flight in the nick of time. I want to express my great gratitude to Jasmine ad GoVietnam! Wish them a great time to come. Thank you
Antony Ngo
Canada
Thank you to Sophia and Govietnamvisa for helping during a very stressful time arranging a last minute Vietnam visa for my daughter, their immediate response and clear instructions were very helpful and made a stressful time more manageable.
Laura Traynor
Singapore
Came through at short notice during the Tet holiday! Jasmine frpm GovietnamVisa was an amazing point of contact who guided me through obtaining 3 visa for our family at very short notice. Even though it was the middle of Tet, our equivalent of Christmas, Easter, and every other public holiday rolled into one, we got our paperwork in short order. On arrival, we had someone wait at immigration to guide us to the right desk and cleared in no time. If you ever, EVER, need a visa to Vietnam at short notice, pay for this service. It is absolutely worth every cent.
Jae Won
Liechtenstein
UNBELIEVABLY WONDERFUL SERVICE FROM SOPHIA & GOVIETNAMVISA.COM !! I am so thankful for being able to find your services on Google at LAST HOUR before our Spring Break vacation to Vietnam would've been ruined due to the confusing e-visa process online. I applied while we were checking in and called and SOPHIA answered and was able to provide my daughter with her VISA On arrival application to allow us to board our flight on time! WORRH EVERY PENNY! I am forever grateful!! THANK YOU !!!
Tina Marie
United States
INCREDIBLE! OMG guys. We arrived at the airport not knowing we needed a visa for Vietnam. Picture this, the final check in for flights was in 45 minutes. We were stressing out. But with Linda from Go Vietnam Visa, she got my group of FIVE Visas in FIFTEEN MINUTES. On top that, check in was super fast! Linda is the only reason we are sitting in a beautiful Vietnamese restaurant enjoying lunch right now! 5 stars for Go Vietnam Visa!
Aaron Smith
United Kingdom
Govietnamvisa.com is one of the website in Go Vietnam systems (Govietnamvisa.com, Govietnamhotel.com, Govietnamtour.net...). © Copyright 2014–2026. All rights reserved.

Disclaimer:We are an E-commercial website assisting you in tourism-related services, immigration consultation, and airport assistance.Govietnamvisa.com is not affiliated with the Vietnamese Government or the Immigration Department. As part of our services, processing fees are applicable, separate from government-regulated charges. You can also visit the official website of the Vietnam Immigration Department or contact the Vietnam Embassy/Consulate in your country of residence for a cheaper price.

 
VIETNAM VISA GUIDE
VIETNAM VISA FOR
USEFUL SERVICES
ABOUT US
CONTACT US
 
support@govietnamvisa.com